Privacy policy 

Your privacy is important to us. Contractable Pty Limited’s policy is to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.contractable.co, and other sites we own and operate. 

Personal information is any information about you that can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service. 

If our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to your activities after leaving our site. 

This policy is effective as of 1 July, 2024. 

Last updated: 1 July, 2024. 

Information We Collect 

Information we collect falls into two categories: ‘voluntarily provided’ information and ‘automatically collected’ information. 

‘Voluntarily provided’ information refers to any information you knowingly and actively provide us when using or participating in our services and promotions. 

‘Automatically collected’ information refers to any information automatically sent by your devices while accessing our products and services. 

Log Data 

When you visit our website, our servers may automatically log the standard data your web browser provides. It may include your device’s Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit. 

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you tried to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even at the moment they occur, that they have occurred, or what the nature of the error is. 

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons. 

Device Data 

When you visit our website or interact with our services, we may automatically collect data about your device, such as: 

• Device Type 

• Operating System 

Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us. 

Personal Information 

We may ask for personal information — for example, when you subscribe to our newsletter or when you contact us — which may include one or more of the following: 

• Name 

• Email 

• Social media profiles 

• Date of birth 

• Phone/mobile number 

• Home/mailing address 

Legitimate Reasons for Processing Your Personal Information 

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you. 

Collection and Use of Information 

We may collect personal information from you when you do any of the following on our website: 

• Sign up to receive updates from us via email or social media channels 

• Use a mobile device or web browser to access our content 

• Contact us via email, social media, or on any similar technologies 

• When you mention us on social media 

We may collect, hold, use and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes: 

• to provide you with our platform’s core features and services 

• to deliver products and/or services to you 

• to contact and communicate with you 

• for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms 

• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you 

• to consider your employment application 

• to enable you to access and use our website, associated applications, and associated social media platforms 

• for internal record-keeping and administrative purposes 

• for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use 

• for technical assessment, including to operate and improve our app, associated applications, and associated social media platforms 

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve it and your experience with it. 

Security of Your Personal Information 

When we collect and process personal information, and while we retain it, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. 

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. 

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensure you do not make your personal information publicly available via our platform. 

How Long We Keep Your Personal Information 

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for in accordance with this privacy policy. For example, if you have provided us with personal information such as an email address when contacting us about a specific enquiry, we may retain this information for the duration of your enquiry, remaining open as well as for our own records so we may effectively address similar enquiries in future. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you. 

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes. 

Children’s Privacy 

We do not aim to sell any of our products or services directly to children under the age of 13, and we do not knowingly collect personal information about children under 13. 

Disclosure of Personal Information to Third Parties 

We may disclose personal information to: 

• a parent, subsidiary or affiliate of our company 

• third-party service providers to enable them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing providers, professional advisors, and payment systems operators 

• our employees, contractors, and/or related entities 

• our existing or potential agents or business partners 

• credit reporting agencies, courts, tribunals, and regulatory authorities in the event you fail to pay for goods or services we have provided to you 

• courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings or to establish, exercise, or defend our legal rights 

• third parties, including agents or sub-contractors who assist us in providing information, products, services, or direct marketing to you 

• third parties to collect and process data 

• an entity that buys or to which we transfer all or substantially all of our assets and business 

International Transfers of Personal Information 

The personal information we collect is stored and/or processed in Australia or where our partners, affiliates, and third-party providers maintain facilities. 

The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law, and (ii) we will protect the transferred personal information in accordance with this privacy policy. 

Your Rights and Controlling Your Personal Information 

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us; however, if you do not, it may affect your use of our website or the products and/or services offered on or through it. 

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. 

Marketing permission: If you have previously agreed to use your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. 

Access: You may request details of the personal information we hold about you. 

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please get in touch with us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date. 

Non-discrimination: We will not discriminate against you for exercising your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example, providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits or imposing penalties, or provide you with a different level or quality of goods or services. 

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach. 

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, don’t hesitate to contact us using the details below and provide full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint. 

Unsubscribe: To unsubscribe from our email database or opt out of communications (including marketing communications), please contact us using the details provided in this privacy policy or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity. 

Use of Cookies 

We use ‘cookies’ to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit so we can understand how you use our site. This helps us serve you content based on the preferences you have specified. 

Please refer to our Cookie Policy for more information. 

Business Transfers 

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information. 

Limits of Our Policy 

Our website may link to external sites that we do not operate. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices. 

Changes to This Policy 

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy. 

If required by law, we will get your permission or allow you to opt in to or opt out of, as applicable, any new uses of your personal information. 

Additional Disclosures for Australian Privacy Act Compliance (AU) 

International Transfers of Personal Information 

Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act. You acknowledge that if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act. 

Contact Us 

For any questions or concerns regarding your privacy, you may contact us using the following details: 

Privacy Officer 

hello@contractable.co 

Contractable Pty Limited Cookie Policy 

We use cookies to help improve your experience of our website at https://www.contractable.co. This cookie policy is part of Contractable Pty Limited’s privacy policy. It covers the use of cookies between your device and our site. 

We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies. 

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://www.contractable.co. In such a case, we may be unable to provide you with some of your desired content and services. 

What is a cookie? 

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself. 

Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and personalise your content (e.g. advertising, language). 

Cookies set by the website you visit are usually called first-party cookies. They typically only track your activity on that particular site. 

Cookies set by other sites and companies (i.e. third parties) are called third-party cookies. They can be used to track you on other websites that use the same third-party service. 

Types of cookies and how we use them 

Essential cookies 

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing. 

We use essential cookies to enable certain functions on our website. 

Performance cookies 

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or third-party services. They do not collect personal information about you. 

We use performance cookies on our site. 

Functionality cookies 

Functionality cookies collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). This information lets websites provide customised, enhanced, or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or third-party services. 

We use functionality cookies for selected features on our site. 

Targeting/advertising cookies 

Targeting/advertising cookies help determine the most relevant and appropriate promotional content to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to them. These cookies may be set by the website you’re visiting (first-party) or third-party services. Targeting/advertising cookies set by third parties may be used to track you on other websites that use the same third-party service. 

We use targeting/advertising cookies on our site.